Break the Cycle of Apathy
Ford Division had its national dealer meeting in Las Vegas during the week of April 7 with more than 3,000 dealers in attendance. The Bellagio Hotel was over-flowing with Ford logos, banners and geegaws. At the same time, Ford was selling dealers on its new advertising campaign "Ford: Drive One". With "Drive One" as its platform, Ford is trying to create a 750,000-strong army of advocates to get consumers to reconsider its vehicles. Ford wants to break the "Cycle of Apathy" that appears to surround consideration of their products.
Ford figures if it can jazz up employees, retirees, dealers and dealership employees that word about Ford's quality gains and new products will spread virally through the North American auto market.. This is in addition to Ford's huge customer base and number of Ford enthusiasts that can be brought into the campaign, person-to-person outreach is the backbone of Ford's multimillion-dollar "Drive One" campaign, which started this month. As Jim Farley, Ford's Group Vice President of Marketing and Communications said, "There are thousands of enthusiasts with Ford Oval tattoos. I can count those with Toyota tattoos on one hand." The key is to get them working together to stimulate consideration for the Ford brand.
Ford started in early April briefing employees and retirees on the plan. Last week, Ford told its dealers about the new campaign in sessions in Las Vegas.
Unlike the "Bold Moves" campaign in 2006, Ford promises that Drive One will be around for years. Time will tell how long Ford management continues the Drive One message. Too often, when new management gets in place, the first thing to change is the advertising theme. (After all, what was the first thing Jim Farley did? Change the ad themes).
Dealers Involved in Developing Drive One Strategy and Implementation
Ford included members of their dealer council in the development of the new Drive One strategy. During many meetings in Dearborn in January and numerous conference calls and countless emails, the strategy evolved that results in Drive One. On a broader base, Ford surveyed more than 700 dealers as it developed the campaign. When including regional and local advertising by dealers, Ford says it annually spends $1.5 billion on advertising in the United States including Tier 1 through Tier 3 advertising. In the case of Drive One, Ford says they have buy in from not only Tier 2 advertisers (regional), but also Tier 3 (individual dealers).
The biggest difference at this dealer meeting is that Ford executives really listened to what dealers had to say, said Jeff Robberson of Robberson Ford-Lincoln-Mercury in Bend, Ore.
Engineers at the Dealer Show
For the first time ever at a dealer show, Ford brought in more than 60 company engineers to share specifics of the automaker's technological and product accomplishments with the people who are trying to sell vehicles. Many of the engineers had never met a dealer before in their career. This is typical of the isolation product engineers often operate in at a major auto company in the USA. (Asian and European manufacturers are much more likely to be giving their engineers hands-on, face-to-face experience with dealers and consumers).
Farley gave the example of an engineer demonstrating Ford's soybean-based seat foam that provides about 5% of the oil content in the seat foams in several Ford vehicles today. She got more than 100 requests for samples from dealers. Many of the dealers are in farming communities but never knew that Ford was using material grown by their prospective customers. Now that they know, the dealers can market that connection more directly to local consumers.
Employees... and Face-to-Face, Town-to-Town
Ford employees are appearing in advertisements and Internet videos. The campaign is focused on telling people about Ford's accomplishments in four areas: QGSS - Quality, Green, Safe and Smart.
While the employees will be touting QGSS, Ford is also using a spinoff of its 2007 research based ad theme where a Ford vehicle is put in the hands of a person for a week who presently drives a competitor and reacts to the Ford. In the Drive One scenario, Ford gives a Ford vehicle to a person driving a competitive product for a week. At the end of the week, the initial driver passes the vehicle to a friend so they can experience it as well. During the hand-off, Ford captures the transaction on video and uses it in their ads. Initially, Southern California and Atlanta are the areas used for the trials. Additional cities will be added as time goes on and even some individual dealers are thinking about doing this on their own.
Ford's Press Release on Drive One is found below the fold:
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